Shipping Guide – All items free shipping


Thank you for coming to Japanese kimono online shop.

This shopping guide show you something such as ordering method and delivery method that we want you to know before your purchase.

 

Payment Methodcard
How to OrderOrder form
Handling ChargesNo
TaxTax-inclusive price

 

MENU

1) Purchase Order Method

2) Payment Method

3) Delivery Method

4) Return & Exchange

 

【Purchase Order Method】

[STEP1] Select products

Select products and click the product image. You can jump to the product detail page.

 

[STEP2]Put products into the cart

Confirm your desired products, click the ”Add to cart” button.

 

[STEP3] Purchase procedure

When you continue shopping, please back to the product page from【Continue shopping

When you purchase, please choose【PayPal check out】or 【Check out】after confirming quantity.

 

[STEP4] Payment procedure

Customers  who choose 【Paypal check out】log in to your paypal account and complete your payment procedure, please.

Customers  who choose 【Check out】fill in the required fields and click the ‘Pay now’ button, please.

[STEP5] Completion of the order

After ordering is completed, you will definitely receive a order confirmation email.

 

【Payment Method】

You can purchase your order using PayPal.

After add any product to your shopping cart, open your cart and click the “PayPal Check Out” button.

If you don’t have a PayPal account, you can choose the payment without PayPal. Simply you enter your information  in the order summary section.

 

 

【Delivery Method】

[Delivery method]

We will send the order by Japan post. Shipping charges are free.

We will give you the tracking number after shipping .

 

[Delivery dates]

All orders are processed in 5 business days and will ship within 7 business days when the order is in stock. We will inform you the delivery date separately about out of stock products, custom-made products and kimonos requiring tailoring.

Since delivery dates differ depending on country, please refer to the link below.

https://www.post.japanpost.jp/int/deli_days/ems/kinki_en.html

 

[Packaging Method]

In order to prevent accidents during transportation, we carefully pack the shipment as possible as we can.

*International Buyers Please Note:

Import duties, taxes and charges are not included in the item price or shipping charges.

These charges are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. (Other information a seller may wish to include:)

These charges are normally collected by the delivering freight (shipping) company or when you pick the item up do not confuse them for additional shipping charges.

We do not mark merchandise values below value or mark items as “gifts” .

US and International government regulations prohibit such behavior.

 

 

 

【Return & Exchange】

Most products sold by Japanese kimono can be returned in original purchase condition and packaging within 10 days from the date your order ships. If you would like to refund or exchange an item, please read our returned policy below.

 

[Return Instructions]

STEP1  Please contact us within 10 days of the delivery date

STEP2  Please submit the document we will send

STEP3  Please pack the the merchandise and shipped it out.

STEP4  After inspecting your return, we will refund or exchange

  *Please allow 2-3 weeks for the processing of your refund.

 

[Non-acceptable Returns]

  1. Merchandise held over 10 days.
  2. Merchandise not in original case.
  3. Merchandise and packaging damaged in transit.
  4. Merchandise in unusable condition.
  5. Special order products.

 

※Please Note

Reasons for return such as “The item is different from what I expected” are regarded as a return due to customer’s personal preference.

In that case, we the handling fee and the return postage is paid by the customer.